I wished to take a minute to simply call out the great consumer service Connie Sanders in your Dallas Workplace gave my spouse And that i in a really annoying condition. Connie went higher than and past to ensure we have been taken care of and her standard of notice to repairing our difficulties loaded working day was incredible, she single handedly restored my religion with your Corporation and he or she warrants congratulations for your do the job that she does.
I paid out an additional $twenty for the seat with more home. You put me in a very seat close to a very big person who took more than fifty percent of my seat.
My partner and I had flight reservations for these days (March 15, 2014) and after a routine heart scan on Wednesday of this 7 days, he was diagnosed having a critical coronary heart challenge. On Friday, March 14, 2014 he had to have a heart catherization and it absolutely was unachievable for us to go on our holiday. I termed American Airlines Buyer Service and was properly explained to “tough luckâ€.
Does American Airways Have got a coverage NOT to talk to their travellers (which have all paid out to fly on that airline)???
I checked in moments ago for flight 1329 from Phoenix to JFK. I'm booked in Top quality. I entered the Priority space to uncover no line and two brokers standing at respective counters with no “Position Shut†signs wherever.
I went to my resort and invested the next FOUR hours on the telephone with AA within an try to contain the bag sent to LGA first thing in the morning, exactly where I could be waiting around.
Hello my title is larneta And that i flew with American Airways for the first time to perform a suprise bridal shower for my best friend,but when I landed my baggage was not there.they sent my baggage to Wisconsin. Ihad All the things for that suprise bridal shower in People bags.I couldnt figure out why they where in Wisconsin and I didnt care I just required them to be where by I used to be straight away.So I needed to cancel anything. All her loved ones and his family and friends.I used to be basically crying in the airport she didnt even know I had been there I came early just for the suprise.
I am sorry to say that our practical experience at the AA counter in Newark was a lot less than stellar – Of The 2 customer service reps at the counter aiding travellers examining in, just one committed her the perfect time to ONLY Top quality passengers, and one other woman appeared to do as minimal as feasible – also busy worrying about what everyone else was performing – all besides what she might be doing! As the line grew extended, the significantly less fascinated she became, and her attitude was horrific – It took us much less the perfect time to get on the Airport than it did standing in line to examine in! (above one hour with only 4 men and hop over to here women in front of us). By the point we stepped up on the counter – a fresh agent bought on board – we needed to “calm ourselves down†– you are able to envision how one other forty or so persons began to really feel powering us! While you constantly attempt to inform us, you “care†in regards to the passenger, and this unique could use a little Mind-set adjustment – or obtain her An additional situation!
I realize that it might be a while in advance of USAIR and American program will probably be synched. But, there isn't any cause for your brokers to generally be so disconnected.
I choose to touch upon how horrible your flight and buyer service was now. Flight 4425 was suppose to depart at 5 pm from DC and acquire to Atlanta. We didn’t get off from DC till six:20 pm. We were being instructed it had been going to be a 10 minute delay but we never ever boarded the airplane till way afterwards. Then the pilot stated there was no delay Inspite of currently being delayed forty five minutes and then experienced us sit about the runway for over 35 minutes. I recognize you haven't any Command in excess of the turbulence we expert but we arrived in ATL and they didn’t Possess a terminal for us to unboard.
I'd some really constructive assistance to give them to prevent this Later on, but was unable to ascertain contact with them.
I’m writing to express how discontent I am With all the way American dealt with flights on April 29, 2016. My flight 3848 about to Memphis, TN from DCA was cancelled right after remaining delayed 4 6 hrs. I had been traveling to the rehearsal dinner and a marriage the subsequent working day And that i missed each functions. The following day I needed to fly to charlotte after which you can to Memphis and to top it off bag didn’t appear over the flight with me and I don’t know why.
I are already to the phone for 3 several hours looking to resolve a concern exactly where my bag was split open and my belongings lacking.
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